Quick Tips: Please make sure that you are using our most current client plug-in. For technical support please do one of the following: Submit a ticket to our help desk In addition, if all helpdesk personnel are busy, you can also call: Clyde Foley (after 8 am PST) at (407) 504-5681 Steve Jacobs (after 8 [...]
From the concept phase, IDEAL Conference® was designed to be accessible to users with disabilities. IDEAL Conference® supports the spirit and intent of Sections 504 and 508 of the Rehabilitation Act as well as the American’s with Disabilities Act of 1990… and the ADA Amendments Act of 2008. Accessibility Features: Document conversion utility that makes [...]
The primary reason we recommend against using videos, or streaming video webcasts, is because they are not accessible to people who are blind or deaf unless they are captioned and audio described. Even if videos, or streaming video webcasts are captioned and audio described, there can still be a myriad of problems negatively impacting the [...]
If you receive a Vista message indicating that you need administrator privileges to use the Document Center, please do the following: Navigate to your C:\Program Files directory using Windows Explorer: Open the IDEAL_Conference program folder. Right click on doccenter(.exe). Then click the bottom selection, “Properties.” Then click on the “Compatibility” tab. Make sure that the [...]
Turn off Vista’s UAC feature If you receive an error message, when trying to upload documents using our Document Center, using a Windows Vista PC… it may Vista’s User Account Control causing the problem. To find out, turn this feature off, temporarily, as see if it eliminates the problem. Here’s how to do that: Click [...]
What can cause this problem? Your firewall may be preventing you from downloading installing applications to your PC. You may need Administrator privileges from your organization to download and install applications. The security on your local PC is preventing you from downloading the plug-in. What can I do to resolve this problem? There are two [...]
Your system is, in all probability, automatically (and temporarily) switching power modes to save energy. The two options available are Standby mode and Hibernate mode. Standby mode is used to conserve energy. When the computer is placed in this mode it switches to a low-power state. All files and applications that you had open remain [...]
There can be many causes for this. For example: Rebooting your PC without your microphone plugged in; Disconnecting and reconnecting your microphone; Using your microphone with another application such as Skype, Speech Recognition, etc.; Automatic MS Windows updates; Automatic MS Security updates; Automatic Virus scans and/or definition updates; A loose wire; and, A myriad of [...]
The reason is that our system uses the same SMS messaging technology that cell phone carriers use. It is limited to 70 characters. Sending long text message can be done between participants logged into a room using the downloadable client. Regardless, it’s best to keep your text messages short and sweet.