Quick Tips: Please make sure that you are using our most current client plug-in. Please click this link to download and install it For technical support please do one of the following: Submit a ticket to our help desk Call our main help desk: (262) 456-5911 This number can be called at anytime. In addition, [...]
From the concept phase, IDEAL Conference® was designed to be accessible to users with disabilities. IDEAL Conference® supports the spirit and intent of Sections 504 and 508 of the Rehabilitation Act as well as the American’s with Disabilities Act of 1990… and the ADA Amendments Act of 2008. Accessibility Features: Document conversion utility that makes [...]
If you are a Skype user… it is probably the culprit. Skype Automatically Adjusts Windows Vista Microphones! http://forum.skype.com/index.php?showtopic=105719 Don’t permit Skype to adjust your sound device settings! Use follow the instructions below to disable Skype’s Automatic Gain Control (AGC): First: SKYPE–>Tools–>Options–>Sound Devices–>(untick) Let Skype adjust my sound device settings–>Save. ?
The primary reason we recommend against using videos, or streaming video webcasts, is because they are not accessible to people who are blind or deaf unless they are captioned and audio described. Even if videos, or streaming video webcasts are captioned and audio described, there can still be a myriad of problems negatively impacting the [...]
The following resource describes the many causes of popping and clicking sounds on microphones: A guide to getting rid of Clicks and Pops in your PC’s microphone audio Also, it’s possible that problem is your PC’s sound card. As prices for PCs and laptops decline, so does the quality of the components being used to [...]
We cordially invite you to join our LinkedIn groups! Please Click the following link for more information: http://ideal-group.org/linkedin/
If you receive a Vista message indicating that you need administrator privileges to use the Document Center, please do the following: Navigate to your C:\Program Files directory using Windows Explorer: Open the IDEAL_Conference program folder. Right click on doccenter(.exe). Then click the bottom selection, “Properties.” Then click on the “Compatibility” tab. Make sure that the [...]
Turn off Vista’s UAC feature If you receive an error message, when trying to upload documents using our Document Center, using a Windows Vista PC… it may Vista’s User Account Control causing the problem. To find out, turn this feature off, temporarily, as see if it eliminates the problem. Here’s how to do that: Click [...]
What can cause this problem? Your firewall may be preventing you from downloading installing applications to your PC. You may need Administrator privileges from your organization to download and install applications. The security on your local PC is preventing you from downloading the plug-in. What can I do to resolve this problem? There are two [...]
Regardless of whether or not your speakers work, you need to have the current version of flash installed on your computer in order to receive the streaming audio being broadcast to web clients during a webinar. You can download Flash by clicking in this link.