Help Files

Note: the following content is restored from the old website, which has be outdated and may be wrong. It is here for reference only.


  • Latest Client Plug-In Updated: August 24, 2010

  • Keyboard Shortcuts

  • Frequently Asked Questions

  • Configuring Proxy Settings for Webinar Participants

  • Guidelines

  • IDEAL Conference Voluntary Accessibility Template (VPAT)

  • IDEAL Conference Features

  • Diagnostic Utilities and Resources

  • System Documentation

  • Useful Utilities

  • Captioning Services

  • Video Relay Services (VRS)

Frequently Asked Questions Top

  1. Why, when I am using the web client do I not see, nor am I able to send, long text messages (more than 70 characters)?

  2. Why does the presenter’s audio stop and a red X appears over the talking bubble?  Why do I see an hourglass with a red X over it when a presenter is speaking?

  3. Why, when I upload a new version of an existing PowerPoint presentation, under the same name as the previous version, I do not see the changes in the slides when they are displayed?

  4. Why, when I enter a room and try to talk does my microphone not work and I only see an image of a hand being held up?  I know my microphone works because I tested it immediately before entering the room.

  5. Why, when I test my microphone one day it works and the next day it doesn’t?

  6. Why do people in the room hear a clicking sound on my microphone when I speak?  How can I get rid of the clicks?

  7. When I test my speakers using the utility you provide (echo.exe), they work fine.  However, when I connect to your web client I get no sound.  Why?

  8. How to Turn the JAWS Progress Bar off in a Conference Room?

  9. How do I troubleshoot problems with my microphone?

    Important note.  Often, there are multiple microphones installed on a single PC. On occasion you may not be aware that this is the case.  PC webcams have built-in microphones.  Some displays have built-in microphones. Most laptops have built-in microphones. Make sure that your headset microphone is the default microphone and not any of the others.  Having another microphone selected will appear as though your headset microphone is not working, when in actuality, it works just fine.  It just needs to be selected as your default microphone.  To help insure that this is the case, unplug your headset, exit the room, plug in your headset and then re-enter the room.  Depending upon your PCs sound settings, this can force your PC to recognize your headset microphone as the default microphone and resolve the problem.

    • Windows Vista (Source: Speech Recognition Solutions)

    • Windows XP (Source: The College of St. Catherine)

    • Setting up your microphone in Windows Vista (Source: Microsoft)

  10. Why does the microphone volume on my Vista system change by itself, or unexpectedly, sometimes?
  11. Why, does our microphone stop working in the room and/or we cannot hear people speaking in the room when we log into a conference room and then not use the PC/room for a period of time?
  12. Why do I get an error message when trying to download your Plug-In?
  13. Can you point us to Diagnostic Utilities designed to help us trouble-shoot our PCs?
    Here they are

  14. Where can I purchase a headset and what should I purchase?
    Here’s the answer

  15. Do you have a utility that enables me to test my microphone, speakers, and Internet connection?
    Yes. Click here

  16. I receive an error when trying to upload a document using your Document Center.  What can I do to fix the problem?

  17. I receive a Vista message indicating that you need administrator privileges to use the Document Center. What can I do to fix the problem?

  18. What are the Keyboard Shortcuts for IDEAL Conference®?
    Here they are

  19. Why does IDEAL Group recommend, strongly, against using using videos, or streaming video webcasts?

  20. My Windows 2000 system will not connect to the conference room. Any idea why?
    Windows 2000 does not come with GDIplus (a windows component).  For your convenience you can install it by clicking on this link.

Guidelines Top

  • Room Entry Guidelines for Screenreader Users

  • Guidelines for Recorders

  • Guidelines for Hosts

  • Guidelines for Presentersonline conference

  • Guidelines for Jaws Users

  • Guidelines for Creating PowerPoint Presentations

  • Guidelines for Creating a Word Document

  • Guidelines for Participants

  • Guidelines for Making Fonts Accessible

System Documentation Top

  • System Documentation

  • Minimum System Requirements

  • AccesseLearning Modules
    This tutorial is comprised of 10 modules that offer information, instructional techniques, and practice labs on how to make the most common needs in distance education accessible for individuals with disabilities, and enhance the usability of online materials for all students.

Useful Utilities Top

  • Will You Type with Me? is a web-based word processor that allows people to work together in really real-time. When multiple people edit the same document simultaneously, any changes are instantly reflected on everyone’s screen. The result is a new and productive way to collaborate on text documents, useful for meeting notes, drafting sessions, education, team programming, and more. Start a session and then share it with others in your room.

  • Run this to upload and convert PDF files in the Document Center

  • Screen Magnifier: This is a third party application that is not part of IDEAL Conference®

  • Lecshare: A PowerPoint Presentation Conversion Utility. Sample PowerPoint to HTML Conversion

  • Recording CD Converter: Instantly convert any IDEAL Conference recording to a folder that can be burned to a CD, creating an auto-play CD that plays the recording in full screen on any PC.

  • Sample Document Center PowerPoint Conversion: Same presentation as the Lecshare example.

  • TeamViewer Remote Desktop Sharing, Remote Access and Support

  • WAI HTML Table Linearizer Entry Form: Linearize your tables to make them more accessible to individuals with vision-impairments!

Captioning Services Top

This resource contains the names of real-time captioning services our customers have used. It is not all inclusive. We make no recommendations. If you are an IDEAL Conference customer, and have additional company names to add, please send them to and we will add them to the list below.

  • (858) 794-6811

  • Caption Colorado (619) 540-7490

  • Maine CART & Captioning Service (207) 829-2106

  • ACS Alternative Communication Services (800) 335-0911 or (630) 456-5124

Video Relay Services (VRS) Top

  • Instructions for Accommodating Individuals who use Video Relay Services (VRS)


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