How to transfer calls on RingCentral

RingCentral Office being a versatile and efficient telephone system, it does not require an expensive specialist to handle as it is not complicated. The users, locations and devices can be managed by an administrator quickly and easily at any given time and anywhere.  Many of the settings can be controlled by the user himself which is an important factor. It is obvious that you will be successful once you know how to transfer calls on RingCentral.

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Transferring calls

It is a very simple system that you need to follow as to how to transfer calls on RingCentral. Transfer a call to other extensions by simply touching tone commands on the phone. They offer advanced call forwarding as part of their service when you know how to transfer calls on RingCentral. This permits you to route incoming business calls to all of your devices, to any division or any location, ringing them simultaneously.

To begin with, if the existing telephone number is with your previous provider, you need to transfer the number to your RingCentral Office account by knowing how to transfer calls on RingCentral. It is advisable not to cancel your current service, but continue with your existing number.

ringcentral call forwardingEmployees don’t need to wait at their working stations expecting calls to come in. RingCentral Office implements your system to ring at various extensions, departments, working stations; board rooms etc until the call is picked up and answered to make sure the call is answered quickly.  You could also include your home and mobile numbers. Once when you know how to transfer calls on RingCentral, try to utilize custom answering rules in routing calls based on criteria, like the day of the week, the time and caller identification.

How to Transfer a call to another extension in your account

  • Dial the hash button twice (##) to put the caller on hold
  • When the caller is on hold as you press the hash button twice, you will hear a recording “You have a call on hold, to return to the call, press the hash button. In order to transfer this call to an extension, dial the extension number. For more options, press the star key (*) oncePlease note that the call will be transferred to the other extension. The caller will be kept on hold until the other extension picks up or until routed to the other extension’s voice mailbox.

How to Transfer a call to a different phone number

  • Dial hash button twice to keep the caller on hold
    Note: When the call is on hold, you will hear the recording “You have a call on hold, to return to the call, press Hash button (#).  To transfer this call to an extension, dial the Extension number.  For more options, press star button (*)”
  • Press * key
    Note: When you press the * key, you will hear “To transfer this call, press 1, To cancel press **”
  • Press 1
    Note: When you press number 1, you will hear “Please enter the phone no. or quick dial number (Flip No.) And then press #. To cancel, press **”
    Enter the phone number where you want to transfer the call then press # to complete the transfer.

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