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Plug-In Download Problems
What can cause this problem?
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Your firewall may be preventing you from downloading
installing applications to your PC.
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You may need Administrator privileges from your
organization to download and install applications.
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The security on your local PC is preventing you from
downloading the plug-in.
What can I do to resolve this problem?
There are two options.
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Use the IDEAL Conference web client to log into the room.
This does not require you to download our plug-in. However, it does
require that you have Flash Player installed on your PC in order to hear the
presenter.
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Contact your IT organization, tell them what you are trying
to do, and point them to the following resources:
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Firewalls (How to configure for IDEAL
Conference)
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Network Troubleshooting Guide
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Ping Test: tests the presence of an
active connection between your PC and the IDEAL Conference® server
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Server Status Test: tests the status
of the IDEAL Conference® server
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Winsock Fix: attempts to fix winsock
which is a common problem after spyware infection and may prevent users from
connecting to the server when logging into a conference room.
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